1. Acceptance of Terms

Welcome to Prime Purple! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

These terms apply to all visitors, users, and others who access or use our services.

2. Definitions

  • “Company,” “we,” “us,” “our” refers to Prime Purple.

  • “Website” refers to www.primepurple.com.

  • “Products” refers to the handcrafted, tufted premium items available for purchase on our website.

  • “Customer,” “you,” “your” refers to any person or entity who accesses, uses, or purchases our products.

3. Product Information

We strive to provide accurate descriptions, images, and pricing of our products. However, we do not guarantee that product information is complete, reliable, or error-free. Prices and availability are subject to change without notice.

4. Orders and Payment

  • All orders are subject to acceptance and availability.

  • By placing an order, you agree to provide accurate and complete information, including payment details.

  • Payment must be made at the time of purchase via the available payment methods on our website.

5. Shipping and Delivery

  • We aim to process and ship orders within 3-5 business days. Custom-made products require a delivery time of 3 to 8 weeks.

  • Delivery times may vary depending on your location and the shipping method chosen. We are not responsible for delays caused by third-party carriers.

  • Any applicable customs fees or duties are the responsibility of the customer.

6. Returns and Refunds

  • Due to the handmade nature of our products, all sales are final. However, if an item is damaged during shipping or defective, please contact us within 7 days of receiving your order for assistance.

  • We may offer exchanges or refunds at our discretion for defective items. Please refer to our Return & Refund Policy for more details.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Prime Purple and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our explicit consent.

8. User Accounts

To purchase products, you may be required to create an account. You agree to maintain the confidentiality of your account information and to notify us immediately if you suspect any unauthorized use of your account.

9. Limitation of Liability

To the fullest extent permitted by law, Prime Purple shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, our products or website.

10. Indemnification

You agree to indemnify, defend, and hold harmless Prime Purple from any and all claims, liabilities, damages, losses, costs, or expenses arising from your use of our website or violation of these terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms will be resolved in the courts located in Tamil Nadu, India.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

13. Contact Information

For any questions about these Terms and Conditions, please contact us:

📧 Email: info@primepurple.com
📞 Phone: +91 7305667562
🏢 Address: 12/199-4A AMMA HUTS BUILDING, NEAR CSI CHURCH, ANDUCODE, ANDUCODE POST, KANYAKUMARI DISTRICT, PIN 629168

By using our website, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.