1. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Custom-made items may take 3 to 8 weeks, depending on the product type.

2. Shipping Time

  • Estimated delivery time is 8–15 business days, depending on the destination.

3. Delivery Timelines

  • Delivery estimates start after order processing.

  • Delays may occur due to carriers, weather conditions, or other unforeseen circumstances.

  • Tracking information will be sent via email once your order has been shipped.

  • Within India: Orders will be delivered within 10 to 15 working days from the date of shipment.

  • International Deliveries: Please allow 3 to 4 weeks from the date of shipment for international orders

    We appreciate your patience and understanding as we ensure your handcrafted Prime Purple products reach you with care and precision.

4. Shipping Restrictions

  • Certain remote locations may incur additional shipping fees or may not be serviceable.

  • Oversized or heavy items may require special shipping quotes.

5. Order Tracking

  • Customers can track their orders using the link provided in the shipping confirmation email or via their account dashboard.

6. Delivery Issues

  • If your package is lost or damaged during shipping, contact us within 7 days at info@primepurple.com for assistance.

  • If a delivery is missed, the carrier may leave a slip for rescheduling or redelivery.

7. Address Accuracy

  • Customers are responsible for providing accurate shipping details at checkout.

  • We are not liable for any shipping issues due to incorrect addresses provided by customers.

8. Returns & Shipping Errors

  • If you receive an incorrect or damaged item, we will provide a free return label (see Return Policy).

  • Shipping fees are non-refundable, except in cases where the error is on our end.

9. Holiday Seasons

  • Processing and delivery times may be extended during peak periods, especially around major festivals and holidays.

Contact Us

For any questions or assistance, please reach out to us: 📧 Email: info@primepurple.com
📞 Phone: +91 7305667562
🏠 Address: 12/199-4A AMMA HUTS BUILDING, NEAR CSI CHURCH, ANDUCODE, ANDUCODE POST, KANYAKUMARI DISTRICT, PIN 629168