1. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Custom-made items may take 3 to 8 weeks, depending on the product type.

2. Shipping Time

  • Estimated delivery time is 3–10 business days, depending on the destination.

3. Delivery Timelines

  • Delivery estimates start after order processing.

  • Delays may occur due to carriers, weather conditions, or other unforeseen circumstances.

  • Tracking information will be sent via email once your order has been shipped.

4. Shipping Restrictions

  • Certain remote locations may incur additional shipping fees or may not be serviceable.

  • Oversized or heavy items may require special shipping quotes.

5. Order Tracking

  • Customers can track their orders using the link provided in the shipping confirmation email or via their account dashboard.

6. Delivery Issues

  • If your package is lost or damaged during shipping, contact us within 7 days at info@primepurple.com for assistance.

  • If a delivery is missed, the carrier may leave a slip for rescheduling or redelivery.

7. Address Accuracy

  • Customers are responsible for providing accurate shipping details at checkout.

  • We are not liable for any shipping issues due to incorrect addresses provided by customers.

8. Returns & Shipping Errors

  • If you receive an incorrect or damaged item, we will provide a free return label (see Return Policy).

  • Shipping fees are non-refundable, except in cases where the error is on our end.

9. Holiday Seasons

  • Processing and delivery times may be extended during peak periods, especially around major festivals and holidays.

Contact Us

For any questions or assistance, please reach out to us: 📧 Email: info@primepurple.com
📞 Phone: +91 7305667562
🏠 Address: 12/199-4A AMMA HUTS BUILDING, NEAR CSI CHURCH, ANDUCODE, ANDUCODE POST, KANYAKUMARI DISTRICT, PIN 629168