Refund and Returns Policy
Exchange & Refund Policy
At Prime Purple, we take pride in crafting every product to your unique specifications. Each item is custom-made to order and undergoes a meticulous inspection by our management committee to ensure the highest quality standards. Only after passing this rigorous quality check is your product carefully packaged and shipped.
Exchange & Refund Policy
Due to the custom-made nature of our products, we do not offer exchanges or refunds, except in cases where the item is damaged during transit. If this occurs, we are committed to resolving the issue promptly and fairly.
Steps to Report a Damaged Product
- Contact Us Immediately
- Reach out to our customer service team as soon as you receive the damaged product.
- Video Call Inspection
- We will arrange a video call to inspect the product and assess the damage.
- Customer-Friendly Resolution
- Based on our inspection, we will work with you to provide a solution that ensures your satisfaction.
Our Commitment to You
At Prime Purple, we stand behind the quality of our products and services. Your trust is our top priority, and we are dedicated to providing a seamless and positive experience with every order.
Contact Us
📧 Email: support@primepurple.com
📞 Phone: +91 7305667562
🏢 Address: 12/199-4A, AMMA HUTS BUILDING, NEAR CSI CHURCH, ANDUCODE, ANDUCODE POST, KANYAKUMARI DISTRICT, PIN 629168
Thank you for choosing Prime Purple!
