FREQUENTLY ASKED QUESTIONS
At Prime Purple every product is crafted uniquely for you. Simply select your desired item, provide your customization details (e.g., measurements, colors, or personalization requests), and our artisans will bring your vision to life. Once your order is confirmed, we’ll keep you updated on its progress until it’s ready to ship.
Since each product is handmade to order, processing times may vary depending on the complexity of your request, your destination etc Typically, orders take 3 to 8 weeksv to complete. You’ll receive an estimated delivery timeline at checkout or we will personally call you to inform you on the ETA of your order and we’ll notify you if there are any delays.
Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged product, please contact us immediately at [Customer Support Email/Phone], and we’ll arrange a video call to inspect the item and resolve the issue promptly.
We are committed to sustainability and quality. All our products are crafted using premium, eco-friendly materials sourced from trusted suppliers. Detailed information about the materials used for each product is available in the item description.
To ensure the longevity of your handmade item, we recommend following the care instructions provided with your order. Generally, we advise gentle cleaning and avoiding exposure to harsh chemicals or extreme conditions. Product care each variety is provided on our website but If you have specific questions about caring for your product, feel free to reach out to our team.
